Patient Access Team Lead
2.
9 Brookshire, TX Brookshire, TX Full-time Full-time $19 - $22 an hour $19 - $22 an hour JOB
Summary:
The Patient Access Team Lead will be tasked with managing the day-to-day operations of the Patient Access department.
The Team Lead will also assist with planning, developing, and implementing workflows, initiatives, projects that maintains and improves the Patient Access experience.
The Team Lead will work with multiple departments within the organization to ensure that quality care is being provided to patients.
ESSENTIAL JOB DUTIES AND
Responsibilities:
Oversees the Patient Access staff members, assist with department audits, trainings and new hire onboarding.
Manage staff schedules, covering all positions as needed.
Conduct individual staff meetings encouraging personal development.
Completes site visits to multiple locations.
Mange office supply inventory for multiple locations.
First point of contact for patient concerns.
Maintain knowledge and expertise in Patient Access including scheduling, outreach & eligibility, front office.
Participate in outreach events to promote the availability of health coverage programs and services, encouraging consumer enrollment and participation.
Responsible for utilizing data to identify areas of growth in the Patient Access department.
Identify and build relationships with potential partners and target audiences.
Ensure staff are utilizing protocol to protect and secure consumer's personal, confidential, and identifiable information in a professional and responsible manner.
Demonstrate and maintain the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
Provide updates from monthly conference calls, webinars and other meeting to team members.
Comply with all company and program policies, procedures and regulatory requirements.
Participate in other job-related trainings, programs and use of new technologies.
Performs all other duties as assigned by management.
EDUCATION/LICENSURE/CERTIFICATION
Qualifications:
REQUIRED:
Bachelor's degree or a minimum of two years related work experience preferred.
SKILLS AND PREFERRED
Experience:
REQUIRED:
Two years of experience working in healthcare setting.
Two years of customer service experience.
Working knowledge of the Texas Medicaid program and CHIP program preferred.
Ability to present information and programs and basic public speaking.
Strong oral and written communication skills.
Must be a team player, flexible and willing to fill in where needed.
Ability to work effectively and professionally in a fast-paced environment.
Knowledge of and ability to work and engage with those of all socioeconomic levels.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle and feel objects, tools and controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch and crawl; talk and hear; taste and smell.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is not exposed to weather conditions.
The noise level in the work environment is usually moderate.
Hours:
Employees will be assigned to a regular work schedule, which may include hours before 8:
00 am, after 5:
00 pm, and Saturdays as determined by department needs and requirements.
Job Type:
Full-time Pay:
$19.
00 - $22.
00 per hour
Benefits:
Dental insurance Employee assistance program Health insurance Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday On call Weekends as needed Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) Computer Skills:
1 year (Preferred) Work Location:
In person Oversees the Patient Access staff members, assist with department audits, trainings and new hire onboarding.
Manage staff schedules, covering all positions as needed.
Conduct individual staff meetings encouraging personal development.
Completes site visits to multiple locations.
Mange office supply inventory for multiple locations.
First point of contact for patient concerns.
Maintain knowledge and expertise in Patient Access including scheduling, outreach & eligibility, front office.
Participate in outreach events to promote the availability of health coverage programs and services, encouraging consumer enrollment and participation.
Responsible for utilizing data to identify areas of growth in the Patient Access department.
Identify and build relationships with potential partners and target audiences.
Ensure staff are utilizing protocol to protect and secure consumer's personal, confidential, and identifiable information in a professional and responsible manner.
Demonstrate and maintain the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
Provide updates from monthly conference calls, webinars and other meeting to team members.
Comply with all company and program policies, procedures and regulatory requirements.
Participate in other job-related trainings, programs and use of new technologies.
Performs all other duties as assigned by management.
EDUCATION/LICENSURE/CERTIFICATION
Qualifications:
REQUIRED:
Bachelor's degree or a minimum of two years related work experience preferred.
SKILLS AND PREFERRED
Experience:
REQUIRED:
Two years of experience working in healthcare setting.
Two years of customer service experience.
Working knowledge of the Texas Medicaid program and CHIP program preferred.
Ability to present information and programs and basic public speaking.
Strong oral and written communication skills.
Must be a team player, flexible and willing to fill in where needed.
Ability to work effectively and professionally in a fast-paced environment.
Knowledge of and ability to work and engage with those of all socioeconomic levels.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is not exposed to weather conditions.
The noise level in the work environment is usually moderate.
Hours:
Employees will be assigned to a regular work schedule, which may include hours before 8:
00 am, after 5:
00 pm, and Saturdays as determined by department needs and requirements.
Dental insurance Employee assistance program Health insurance Retirement plan Vision insurance 8 hour shift Monday to Friday On call Weekends as needed High school or equivalent (Preferred) Customer Service:
1 year (Preferred) Computer Skills:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Brookshire, TX Brookshire, TX Full-time Full-time $19 - $22 an hour $19 - $22 an hour JOB
Summary:
The Patient Access Team Lead will be tasked with managing the day-to-day operations of the Patient Access department.
The Team Lead will also assist with planning, developing, and implementing workflows, initiatives, projects that maintains and improves the Patient Access experience.
The Team Lead will work with multiple departments within the organization to ensure that quality care is being provided to patients.
ESSENTIAL JOB DUTIES AND
Responsibilities:
Oversees the Patient Access staff members, assist with department audits, trainings and new hire onboarding.
Manage staff schedules, covering all positions as needed.
Conduct individual staff meetings encouraging personal development.
Completes site visits to multiple locations.
Mange office supply inventory for multiple locations.
First point of contact for patient concerns.
Maintain knowledge and expertise in Patient Access including scheduling, outreach & eligibility, front office.
Participate in outreach events to promote the availability of health coverage programs and services, encouraging consumer enrollment and participation.
Responsible for utilizing data to identify areas of growth in the Patient Access department.
Identify and build relationships with potential partners and target audiences.
Ensure staff are utilizing protocol to protect and secure consumer's personal, confidential, and identifiable information in a professional and responsible manner.
Demonstrate and maintain the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
Provide updates from monthly conference calls, webinars and other meeting to team members.
Comply with all company and program policies, procedures and regulatory requirements.
Participate in other job-related trainings, programs and use of new technologies.
Performs all other duties as assigned by management.
EDUCATION/LICENSURE/CERTIFICATION
Qualifications:
REQUIRED:
Bachelor's degree or a minimum of two years related work experience preferred.
SKILLS AND PREFERRED
Experience:
REQUIRED:
Two years of experience working in healthcare setting.
Two years of customer service experience.
Working knowledge of the Texas Medicaid program and CHIP program preferred.
Ability to present information and programs and basic public speaking.
Strong oral and written communication skills.
Must be a team player, flexible and willing to fill in where needed.
Ability to work effectively and professionally in a fast-paced environment.
Knowledge of and ability to work and engage with those of all socioeconomic levels.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle and feel objects, tools and controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch and crawl; talk and hear; taste and smell.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is not exposed to weather conditions.
The noise level in the work environment is usually moderate.
Hours:
Employees will be assigned to a regular work schedule, which may include hours before 8:
00 am, after 5:
00 pm, and Saturdays as determined by department needs and requirements.
Job Type:
Full-time Pay:
$19.
00 - $22.
00 per hour
Benefits:
Dental insurance Employee assistance program Health insurance Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday On call Weekends as needed Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) Computer Skills:
1 year (Preferred) Work Location:
In person Oversees the Patient Access staff members, assist with department audits, trainings and new hire onboarding.
Manage staff schedules, covering all positions as needed.
Conduct individual staff meetings encouraging personal development.
Completes site visits to multiple locations.
Mange office supply inventory for multiple locations.
First point of contact for patient concerns.
Maintain knowledge and expertise in Patient Access including scheduling, outreach & eligibility, front office.
Participate in outreach events to promote the availability of health coverage programs and services, encouraging consumer enrollment and participation.
Responsible for utilizing data to identify areas of growth in the Patient Access department.
Identify and build relationships with potential partners and target audiences.
Ensure staff are utilizing protocol to protect and secure consumer's personal, confidential, and identifiable information in a professional and responsible manner.
Demonstrate and maintain the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
Provide updates from monthly conference calls, webinars and other meeting to team members.
Comply with all company and program policies, procedures and regulatory requirements.
Participate in other job-related trainings, programs and use of new technologies.
Performs all other duties as assigned by management.
EDUCATION/LICENSURE/CERTIFICATION
Qualifications:
REQUIRED:
Bachelor's degree or a minimum of two years related work experience preferred.
SKILLS AND PREFERRED
Experience:
REQUIRED:
Two years of experience working in healthcare setting.
Two years of customer service experience.
Working knowledge of the Texas Medicaid program and CHIP program preferred.
Ability to present information and programs and basic public speaking.
Strong oral and written communication skills.
Must be a team player, flexible and willing to fill in where needed.
Ability to work effectively and professionally in a fast-paced environment.
Knowledge of and ability to work and engage with those of all socioeconomic levels.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is not exposed to weather conditions.
The noise level in the work environment is usually moderate.
Hours:
Employees will be assigned to a regular work schedule, which may include hours before 8:
00 am, after 5:
00 pm, and Saturdays as determined by department needs and requirements.
Dental insurance Employee assistance program Health insurance Retirement plan Vision insurance 8 hour shift Monday to Friday On call Weekends as needed High school or equivalent (Preferred) Customer Service:
1 year (Preferred) Computer Skills:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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